71 Enterprise AI Adoption = Rising Priority… Bank of America – Erica Virtual Assistant (6/18) Note: We assume a start at zero users from Erica’s launch in 6/18. Pilot users excluded. Source: Bank of America (2/21, 4/24, 2/25) Bank of America Erica Virtual Assistant – 6/18-2/25, per Bank of America Erica acts as both a personal concierge and mission control for our clients. Our data science team has made more than 50,000 updates to Erica’s performance since launch – adjusting, expanding and fine-tuning natural language understanding capabilities, ensuring answers and insights remain timely and relevant. 2 billion client interactions is a compelling milestone though this is only the beginning for Erica. - Head of Digital at Bank of America Nikki Katz, 4/24 Cumulative Interactions, MM 0 500 1,000 1,500 2,000 2,500 6/18 11/18 4/19 9/19 2/20 7/20 12/20 5/21 10/21 3/22 8/22 1/23 6/23 11/23 4/24 9/24 2/25 Cumulative Client Interactions with Erica Virtual Assistant (MM) Note: Erica is a conversational AI built into Bank of America’s mobile app that helps customers manage their finances by providing real-time insights, transaction search, bill reminders, and budgeting assistance. It has handled billions of interactions and serves as a 24/7 digital financial concierge for over 40 million clients. ‘Traditional’ Enterprise AI Adoption = Rising Priority