331 AI Impact on Workforce = Seeing Productivity Gains, per Stanford HAI Note: Left chart: N = 5,179 customer support agents. Right chart: N = 1,018 scientists. Source: Erik Brynjolfsson et al., ‘Generative AI at Work’ (2/25) via Nestor Maslej et al., ‘The AI Index 2025 Annual Report,’ AI Index Steering Committee, Stanford HAI (4/25) Impacts of AI on Worker Productivity – 4/23, per Stanford HAI AI & Work Evolution = Real + Rapid 2.6 2.97 0 1 2 3 Did Not Use AI Used AI Hourly Chats per Customer Support Agent +14%
2025 | Trends in Artificial Intelligence Page 331 Page 333